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Turn every dealer warranty contact into a clean, tracked RMA, right inside Zendesk.
The claim volume is high, but that isn't really the problem. The problem is everything that has to happen before a claim is even worth working. Today those requests scatter across Zendesk Advanced AI and Snapcall, the tools this project is built to sunset, with nothing screening them first, so your agents spend their day sorting submissions and checking whether each one is real and accurate. Plenty aren't. Unauthorized and duplicate requests land straight in the queue, sit in the backlog, and eat up agent time, which makes the volume feel even bigger than it is.
This tool fixes that. Every request gets checked and validated up front, before it ever reaches an agent, so the junk never makes it into the queue. What your team sees is clean, verified, and ready to work. It's one tool for both the US and Canada Service teams, with a simple step-by-step flow for the dealers filing claims and a clear, sorted queue for the agents handling them.
Dealer call or email opens a ticket.
Support confirms the required questions.
Mints the dealer link, hands off to Service.
Photos & invoice required. No skipping.
MRMA###### written back to the ticket.
Service approves, routes to resolution.
One screening-and-RMA engine sitting between your dealers and your Service teams, wired straight into Zendesk.
Set up your Moov-owned accounts.
Dealer link, mobile evidence form, RMA engine, and the Zendesk write-back.
Run with a first group of dealers and tune the screening rules.
Live across both US and Canada Service teams by end of July.
Then 60 days of maintenance and troubleshooting, included after go-live.
Once the core is live, the same clean intake becomes a platform you can keep building on. A few directions it could take as the tool matures:
Repo, deployment, and access handed over complete, with no lock-in and no black box. Includes 60 days of maintenance and troubleshooting after completion; optional ongoing support after that.
| Charm custom build | Off-the-shelf tool | Status quo today | |
|---|---|---|---|
| Fits your exact dealer workflow | ✓ | Partial | ✗ |
| You own it outright, no lock-in | ✓ | ✗ | ✗ |
| No per-seat or per-ticket fees | ✓ | ✗ | ✗ |
| Multilingual: English · French · Spanish | ✓ | Partial | ✗ |
| Stops duplicate & unauthorized claims up front | ✓ | ✗ | ✗ |
| Native Zendesk write-back | ✓ | Partial | ✗ |
| Fast to launch | ✓ | ✓ | ✓ |
| Lower total cost over time | ✓ | ✗ | ✗ |
Everything in the v1 scope, designed and integrated, handed over in your own accounts.
Ongoing support is available and scoped separately whenever you'd like it.
The system runs entirely inside your own accounts. You pay the providers directly, with no markup from us.
That's the typical cost to run the whole system, billed straight to your Moov-owned accounts.
We'll lock the end-of-July go-live and begin the Zendesk integration.